Support

Clear answers about Meandre and DWS Software

Practical answers about privacy, platforms, data, support, and the studio work behind DWS Software.

Meandre support

For product questions

Meandre is still moving toward release, so some answers describe current product direction rather than final launch terms.

The guiding principles are steady: reflective journalling, local-first thinking, and useful cross-platform access without advertising profile tracking.

Studio support

For project enquiries

DWS Software can discuss focused software work where clarity, reliability, maintainability, and long-term ownership matter.

For support requests, send enough context to understand the product, issue, goal, or decision you need help with.

FAQ

Frequently asked questions

Concise answers for common Meandre and DWS Software questions.

About Meandre

What is Meandre?

Meandre is a reflective journalling app from DWS Software. It is designed for calm writing, return visits, and personal reflection.

Is Meandre a productivity app?

No. Meandre may include reminders and reflection rhythms, but it is not built around streaks, scoring, or pressure. The focus is reflective journalling, not productivity gamification.

Is Meandre faith-based only?

No. Meandre can support faith-based writing, gratitude, prayer, or ordinary personal reflection. It is intended to be flexible rather than tied to one style of journalling.

What platforms are supported?

Meandre is being developed with cross-platform use in mind, including mobile and desktop. Final platform availability will be confirmed closer to release.

Does Meandre work offline?

The product direction is for core writing and reviewing to remain useful offline where the platform supports it. Exact offline behaviour will be documented at launch.

Will desktop and mobile sync be supported?

Sync is planned as an optional feature, not a hidden requirement. The aim is to support desktop and mobile use while keeping data control and privacy clear.

Privacy and data

Is my data private?

Meandre is being shaped with a local-first, privacy-conscious direction. Personal journal content should remain under your control, with clear choices around any optional cloud features.

Does Meandre use AI?

Meandre is not built around AI. If AI-assisted features are ever added, they should be optional, clearly labelled, and not required for normal journalling.

Is journal data tracked or sold?

No. The product direction is no sale of journal data, no advertising profiling, and no tracking of journal content for marketing.

What analytics are collected?

If analytics are used, they should be lightweight and optional where practical. The goal is product reliability and basic usage insight, not behavioural profiling.

Can I export my data?

Data export is part of the intended product direction. Exact export formats and availability will be confirmed with the release details.

Is backup encrypted?

Backup and sync details are not final yet. The intent is to use privacy-respecting protections and explain clearly how any backup option stores or moves data.

Support and product direction

How do support requests work?

Use the contact page with a clear description of the product, platform, issue, and what you were trying to do. DWS Software will review the request and follow up with the most useful next step.

Is Meandre actively maintained?

Yes. Meandre is an active DWS Software product. Before launch, support focuses on product updates, early questions, and making the foundations reliable.

How does DWS Software approach software design?

DWS Software favours calm interfaces, maintainable systems, privacy-aware decisions, and software that can be understood after launch.

Do you build custom systems?

Yes. DWS Software can discuss custom software where clarity, maintainability, reliability, and long-term ownership matter.

Do you help with technical architecture?

Yes. Technical architecture work can cover product architecture, implementation planning, maintainability reviews, and practical decisions around existing systems.

Need more help?

Send a clear support request

Include the product, platform, what happened, and what you were trying to do. For studio enquiries, include the goal and any current technical constraints.